Tapply Privacy Policy
Mellive (MELLIVE) (the “Company”) complies with applicable laws and regulations, including the Personal Information Protection Act, and is committed to protecting the personal information of users of the Tapply platform (the “Service”). In order to safeguard the rights and interests of users (the “Members”), the Company establishes and discloses this Privacy Policy. This Privacy Policy applies to the Tapply website and all related services provided by the Company.
Article 1 (Items and Methods of Collection of Personal Information)
The Company may collect the following personal information for the purpose of providing the Services.
① Upon membership registration and use of the Services (Required)
– Username
– First name and last name
– Date of birth
– Email address
– Service usage records
– Access logs and IP address
② Upon guide registration (Additional collection)
– Current place of residence
– Areas where services can be provided
– Information required to verify occupation or status
– Self-introduction and career information
– Information required for payment settlement (such as bank name and account details)
③ Upon payment
– Payment amount
– Payment history
※ Sensitive payment information, such as credit card numbers, is not stored directly by the Company, and payments are processed through external payment service providers (PG companies).
④ When using location-based services
– User location information collected through Google APIs
(for the purpose of providing location-based services such as searching for nearby guides)
2. The Company collects information that users directly enter during the processes of membership registration, service use, guide registration, and payment, as well as information that is automatically generated in the course of using the Services.
Article 2 (Purpose of Collection and Use of Personal Information)
The Company uses the personal information it collects for the following purposes:
1. Identification of Members and verification of identity
2. Provision of matching services between guides and users
3. Processing of reservations, payments, and refunds
4. Handling customer inquiries, complaints, and service requests
5. Improvement of the Services and operational management
6. Prevention of fraudulent use and enhancement of service security
7. Fulfillment of obligations under applicable laws and regulations
Article 3 (Retention and Use Period of Personal Information)
1. The Company retains and uses a Member’s personal information until the Member withdraws from membership. If a Member requests withdrawal, the Company shall promptly destroy the relevant personal information.
2. Notwithstanding the foregoing, personal information that is required to be retained for a certain period under applicable laws and regulations, including the Personal Information Protection Act and the Act on Consumer Protection in Electronic Commerce, shall be retained for the period prescribed by such laws and regulations and then destroyed.
| Item | Retention Period | Legal Basis |
| Records of contracts or withdrawal of subscription | 5 years | Act on Consumer Protection in Electronic Commerce |
| Records of payment and supply of goods or services | 5 years | Act on Consumer Protection in Electronic Commerce |
| Records of consumer complaints or dispute resolution | 3 years | Act on Consumer Protection in Electronic Commerce |
| Access logs | 3 months | Protection of Communications Secrets Act |
Article 4 (Provision of Personal Information to Third Parties))
In principle, the Company does not provide Members’ personal information to third parties. However, the following exceptions apply:
1. Where the Member has given prior explicit consent
2. Where the provision of personal information is required under applicable laws and regulations
3. Where, within a scope that does not constitute provision to a third party, minimum necessary information is mutually disclosed between Guide Members and Traveler Members for the purpose of service use and the progress of matching and reservations
Article 5 (Outsourcing of Personal Information Processing)
For the purpose of smooth service provision, the Company may outsource part of the personal information processing tasks to external professional service providers as follows.
| Service Provider | Service Provider |
| Payment service providers (such as PayPal) | Payment processing |
| Cloud / hosting service providers | Data storage |
| Map API service providers (such as Google Maps) | Provision of location-based services |
※ The Company complies with applicable laws and regulations, including the Personal Information Protection Act, when outsourcing the processing of personal information, and establishes necessary measures to ensure that entrusted service providers process personal information securely, as well as manages and supervises such providers accordingly.
Article 6 (Members’ Rights and Methods of Exercise)
Members may exercise the following rights at any time:
1. Request access to their personal information
2. Request correction or deletion of their personal information
3. Request suspension of the processing of their personal information
Members may exercise their rights related to the protection of personal information by submitting a request through the email address designated by the Company, and the Company shall take appropriate measures without delay in accordance with applicable laws and regulations.
Article 7 (Procedures and Methods for Destruction of Personal Information)
1. Destruction procedures: When the retention period of personal information has expired or the purpose of processing has been achieved and grounds for destruction arise, the Company shall destroy the relevant personal information without delay. However, personal information that is required to be retained for a certain period under applicable laws and regulations shall be stored separately in a separate database (DB) and destroyed upon the expiration of such period.
2. Methods of destruction:
– Personal information in electronic file form: Permanently deleted in a manner that prevents recovery or reproduction
– Personal information in paper document form: Shredded or incinerated
Article 8 (Use of Cookies)
The Company may use cookies for the purpose of providing the Services, improving the user environment, and analyzing service usage.
Members may refuse or delete the storage of cookies through their web browser settings, and detailed information regarding cookie settings shall be governed by the Company’s Cookie Policy.
Article 9 (Technical and Administrative Measures for the Protection of Personal Information)
1. The Company takes the following technical and administrative measures to securely protect Members’ personal information:
Access to personal information is restricted to the minimum number of authorized personnel, and administrative measures for access control are implemented.
2. Security programs are installed and operated for the safe processing of personal information, and regular inspections are conducted.
3. An internal management plan for personal information protection is established, and education and management related to personal information protection are provided to personnel who handle personal information.
Article 10 (Chief Privacy Officer)
The Company designates a Chief Privacy Officer as follows to handle inquiries related to the protection of personal information.
Chief Privacy Officer: Hyanggi Kim (CEO)
Email: aprpdx@gmail.com
Article 11 (Amendments to the Privacy Policy)
This Privacy Policy may be revised in accordance with changes in applicable laws and regulations or the Services. If any content is added, deleted, or otherwise modified, the Company will provide prior notice through its website.
Effective Date
This Privacy Policy shall take effect as of December 25, 2025.
