Tapply Refund Policy
This Refund Policy applies to all services booked through the Tapply platform, operated by MELLIVE.
By making a reservation, users agree to the terms outlined below.
1. Nature of the Service
Tapply is a marketplace platform that connects travelers with independent local guides.
All guide services are provided by guides acting as independent freelancers.
Tapply operates solely as an intermediary and is not the direct provider of guide services.
2. Cancellation & Refund Policy
1) Traveler-Initiated Cancellations
| Time of Cancellation | Refund Amount |
|---|---|
| Up o 72 hours before the scheduled start time | 100% refund |
| 24-72 hours before the scheduled start time | 50% refund |
| Within 24 hours of the scheduled start time | No refund |
▶ Payment processing fees, transaction fees, and currency conversion fees may be non-refundable.
▶ All cancellation deadlines are calculated based on the local time of the service location.
2) Guide-Initiated Cancellation
▶ If a service is canceled due to the guide’s fault or unavailability, travelers will receive a full refund.
▶ If a suitable replacement guide is offered and accepted by the traveler, no refund will be issued.
3. No-Show Policy
If a traveler fails to appear at the agreed meeting point or becomes unreachable after the scheduled start time, the booking will be considered a no-show, and no refund will be provided.
In cases of force majeure (e.g., natural disasters, flight cancellations) supported by reasonable evidence, Tapply may review the case and consider a partial refund at its discretion.
4. Early Termination of Service
▶ No refunds will be issued if the service is terminated early due to the traveler’s personal reasons.
▶ If the service is significantly disrupted due to the guide’s misconduct or failure to perform, Tapply may issue a partial or full refund after review.
5. Refund Method & Processing Time
Refunds will processed using original payment method.
Depending on the payment provider and financial institution, refunds may take 5-10 business days to appear.
Tapply is not responsible for delays caused by payment processors or banks.
6. Dispute Resolution
Any matters not explicitly covered in this policy will be governed by Tapply’s Terms of Service and applicable laws.
In the event of a dispute, Tapply will act as a neutral intermediary and make reasonable efforts to resolve the issue fairly.
7. Policy Updates
Tapply reserves the right to modify this Refund Policy at any time.
Any changes will be posted on the website and will apply only to reservations made after the update.
※ By completing a booking, users acknowledge that they have read and agreed to this Refund Policy.
